Returns
MUSIC SPIRIT USA wants you to be completely happy with your purchase. If you are not satisfied with any product, for any reason, you may return it for a refund of the purchase price, an in-house credit, or exchange for another product within 30 days of receiving the product. To be eligible for a return, these conditions apply:
- Product must be in its original packaging.
- Product must include original purchase receipt, sales receipt, or invoice.
- Product must be unused and in the same condition that you received it.
- Product must be free of scratches, scrapes, dents, and general cosmetic imperfections.
- Product must include a Return Authorization (RA) number which will be provided to you upon notifying us of your return. A return will not be accepted without this number. The Return Authorization must include a valid reason why you are returning the product. Reasons like “changed my mind” and “don’t want the product any more” will not be accepted.
- Product must be in proper working order as it was received, unless proof of a manufacturer’s defect rendered the equipment inoperable or there is complete failure. We will not accept any product that has been tampered with.
- Product must include the original hardware, software, and any literature which was included with your purchase.
We reserve the right to refuse a return on any product if it doesn’t include the required items for its complete operation or does not meet with any of the aforementioned conditions.
Several products cannot be returned or refunded, including:
- Cables and connectors
- Flight cases
- Flying hardware
- Microphone accessories
- Mixers and accessories
- Pedestals
- Power boxes and accessories
Please do not send your purchase back to the manufacturer.
To return your product, you must ship your product to:
Music Spirit USA
7302 Senate Avenue, Suite 115
Houston, TX 77040
Special orders and not-in-stock products
When you place an order with us, and the product is not in stock at our Distribution Warehouse, it will be considered a special order product. Once you place a special order, and pay for it in full, your special order will be sent to the manufacturer for fulfillment.
Returns of any special order are subject to a restocking fee of 30% of the total cost of your invoice, and such amount will be deducted from the original purchase price, including applicable taxes. Shipping and handling charges are non-refundable on sold items. You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds (if applicable)
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. If you paid by check or cash, we will issue a check payable to you. Please allow 6-8 weeks to process your refund.
If you haven’t received a refund yet, contact your bank or credit card company, as it may take some time before your refund is officially processed and posted to your account.
If you have done all of this and you still have not received your refund yet, contact us at info@musicspiritusa.com.
Sale and discounted items
Sale and discounted items are not eligible for any refund, return, or exchange.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@musicspiritusa.com and send your item to:
Music Spirit USA
7302 Senate Avenue, Suite 115
Houston, TX 77040
Shipping
Turnaround
If a product is in stock at our Distribution Warehouse, we will prepare it for shipping within 1 week after placing your order and paying for your product in full. If a product is out of stock at our Distribution Warehouse, we will prepare it for shipping within 2 weeks after placing your order and paying for your product in full. Shipping times for out of stock items vary from 6-8 weeks from the date you place your order. A product may be shipped from our Distribution Warehouse between Monday and Friday, any time between 10am and 6pm, CST.
Carriers
We use these carriers to ship our orders via Economy Ground Freight to the 48 Contiguous United States:
- DHL
- FedEx
- UPS
- USPS
We reserve the right to use another carrier that provides a comparable service at competitive rates. We do not ship to Alaska, Hawaii, and all offshore United States territories and possessions.
Order tracking
If a tracking number is provided by the shipping carrier for ground freight, we will update your order with the tracking information. For ocean shipments, we will provide you with the appropriate information from the carrier, including vessel name, date and port of departure, and ETA to your nearest port. Further ground shipping will be required from the nearest ocean port of arrival to the shipping address stated on your invoice.
Shipping rates
The rate charged for the shipping of your order is based on whether it is being shipped by ground or ocean, shipping address, the weight, size, and packaging of your product. Upon placing an order, you will be notified of the shipping rate.
Shipping times
For products being shipped via ground freight, allow 5-10 days for delivery of your order to your shipping address. For products being shipped via ocean freight, allow 7-10 weeks for delivery of your order to your shipping address.
Shipping times vary by carrier, and may be adjusted based on your location, distance to nearest warehouse, congestion at warehouse or port, inclement weather, disruption of service, and other carrier factors. Delivery of your shipment is subject to the terms and conditions of the carrier.
Shipment acceptance
For some shipments, a third-party, such as an agent, consolidator, or freight forwarder may be contracted to ship your product to the carrier from the Distribution Warehouse or from the manufacturer.
Once a shipment has left our Distribution Warehouse or the manufacturer’s location, whether through an agent, consolidator, freight forwarder, or carrier, the shipment is subject to the terms and conditions of said third party or carrier.
The third party or carrier may contact you to arrange an appropriate time for the delivery of your shipment. It is your responsibility to accept the shipment at your shipping address or at a location specifically designated and agreed upon by the carrier and you. If the carrier makes numerous attempts to deliver your shipment, and has returned the shipment to the warehouse nearest your location, we may bill you for the warehouse charges as specified by the carrier, until the shipment has been satisfactorily accepted by you, or a designated person, at your location.
In the event that we are notified by the carrier, whether verbally or in writing, that you do not or will not accept the shipment, we will notify you in writing of your decision and the outcome of your shipment. As per the carrier’s terms and conditions, we will bill you for any and all warehousing charges at the carrier’s designated warehouse. As well, we will bill you for any and all shipping charges, including shipping charges from our Distribution Warehouse to your shipping address, and shipping charges from the carrier’s warehouse back to our Distribution Warehouse. A non-acceptance of any shipment voids your eligibility for any return, exchange, or refund.
Back orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.